CityFibre has become a new name to the UK’s broadband market, offering full-fibre connectivity for around 13% of premises in the UK and a multi-million pound investment scheme, does CityFibre live up to their claims?
In this article, we are going to compare them to other full-fibre broadband alternatives as well as cover feedback from current customers.
What is CityFibre?
CityFibre is a broadband provider based in London and jointly controlled by Antin network infrastructure partners and West Street infrastructure partners. Established on the 2nd September 2015, they have managed to build networks in more than 60 towns and cities and plan to pass over 8 million homes and businesses with open access, full-fibre infrastructure.
Being the UK’s third national digital infrastructure platform alongside large brands such as BT Openreach they have a heavy competition to beat. Although they have not reached everywhere in the UK they have been able to reach several major cities. You are able to check if ultrafast full-fibre broadband is available for you with their Postcode Checker on their website.
CityFibre’s plans are on building high fibre networks across the UK in order to provide the opportunity of gigabit speed for millions of people. With installation prices of £75 and monthly service fees of £36, CityFibre is a great source for a full fibre network.
CityFibre Customer Feedback
With a 3.9 star rating on Trustpilot, CityFibre seems to be a promising broadband alternative for someone who wants full-fibre connectivity. A lot of the positive reviews for this company are that they are professional, deliver on promises, and offer a great service.
There are some negative reviews and that was regarding the installation of the fibre optic cable, these reviews complain about the work of the engineers who installed the cables some of which we will put below:
“Damaged brickwork”
“I asked for the cable hole to be drilled through the mortar, from the outside inwards in order to avoid damaging the bricks. I was told that this was against company policy.
The hole was drilled from the inside outwards and did indeed damage my brickwork!
The brickwork is going to be repaired by a builder via the installation company (Kelly Communications). However, a new brick and new mortar will never match the rest and will always stand out!
I’m furious as this was completely avoidable.
Kelly Communications, please change your policy to allow your engineers to follow this simple customer request!!
Damaging plaster is easy to fix, and even if it needs decorating, it’s still better than damaging brickwork that will never match after a repair!”
“Measure twice... Drill once!”
“Kept in touch, arrived on time. Polite, helpful member of staff. Took a bit longer than it should have (that could have been fixed by measuring /planning better) , but have working full fibre, so all good.”
These are only a couple of negative reviews picked from their list of 347 positive reviews so it’s not all bad however it may be something to be wary about with CityFibre.
Conclusion
All in all, CityFibre doesn’t seem to be a bad pick for a broadband provider in the UK, with plenty of customers backing up you can keep assured that they will provide an excellent experience, and with them growing they seem a promising alternative for your broadband.
Jak works for broadbandmoneysaver.com as an SEO Specialist.
