Almost every home has internet access in today’s world. It doesn’t matter how reliable your provider is, everyone is prone to internet outages. This could be due to faulty wiring, poor data packages or even maintenance from your providers end. But how can you determine the real cause?
In this article, we will discuss a few possibilities which could be causing your making your internet go down and how you can fix them.
Check your hardware
The most common reason for your broadband issue will likely be due to your hardware. Check if your cables are unplugged or if your device needs a software update. This kind of troubleshooting might save you the headache of having to contact your service provider and waiting on hold for some time.
If this doesn’t solve the issue, you might want to turn your device off and back on again. Once back on, try to reconnect as though it were new.
Router issues
If your router at home has stopped working, you will be able to tell just by looking at it. There should be a flashing or red light highlighting that something is wrong. If you unplug it from the mains for around 30 seconds and then plug it back in this may resolve the issue.
If you still don’t have broadband access after a few minutes, then you might want to completely restart it as though it were brand new. This can install any software updates that you might not be aware of.
Check your broadband provider’s service status
All broadband providers will have a page on their website which you can visit to see if they’re having any service issues. This page will instantly flag any ongoing errors (like VirginMedia, BT, Plusnet). If this page is flagging any notices, you will just have to wait for them to resolve the issue.
If you have an account on Twitter, it might also be helpful to check to see if other people online are having the same problem. Try visiting their service reports page and drop them a message to let them know you’re having trouble with your broadband connection.
Contact your broadband provider
If you have tried all the previous steps and still have no final solution, you need to contact your broadband provider directly. Because these faults can come down to a multitude of reasons, having a specialist over the phone can really make the difference and save you time. You can go on your phone and find the number you need to call on your providers website for support.
The specialist will be able to troubleshoot the issue and then tell you how to fix it. They may have to send out an engineer to come look at your cable systems or it might be something they can do remotely on their end.
Switch broadband providers
Broadband problems will happen to everyone at some point, but if you are having ongoing problems with your provider it might be time to switch to someone else. If you need to compare some better deals from an online source, you can use our broadband comparison website tool by visiting this link.
