Broadband Provider Phone Lines; Who Takes the Longest?
We’ve all been there, when the internet encounters a prolonged outage and we’re left with no other option than to call our service provider. What follows is usually a prolonged waiting period to get through to an agent.
This is something all of us as internet users and broadband customers dread and would happily avoid if we could have a single wish.
What Can We Do to Help
All of us at Broadband Money Saver desire a more convenient phone service when we encounter a problem with the internet.
This article can serve as a tool for you to avoid these long waits. While we can’t promise a streamlined service to a telephone operator, we can point you in the direction of the companies with the most efficient phone lines and the shortest waiting times.
So without further ado, let's take a look at the internet service providers with the shortest and longest waiting times.
Longest Waiting Period: Virgin Media
Taking the number one spot and donning the title of longest waiting period is one of the most popular broadband providers, Virgin Media.
On average, it is reported that Virgin Media customers spend around seven minutes and 40 seconds waiting on the phone before they are connected to an operator.
This is the same brand that quotes a stellar expectation for customer service, branding their customer relations as a “top priority”.
Despite their unenvious waiting periods, over half of Virgin Media’s customer base state that they are happy with how their complaints were dealt with. That final report consisted of 52% of customers insisting they were more than satisfied with the customer service at Virgin Media.
The root of the problem at Virgin Media may be heavily based on the side effects of the COVID-19 pandemic that swept across the UK and the world. It was during this time that call centres and offices around the nation. Had to alter the practices in which they provided their service, a feature that can explain longer waiting periods.
Quickest Waiting Period: EE
EE stake their claim to the throne with a lightning quick waiting time of one minute and 15 seconds.
The popular internet provider is commended significantly by its customer base around the UK. Many of EE’s customers take solace in the fact that they can indulge in the added benefit of having an extra 5GB of mobile data when you purchase a broadband subscription.
As well as this highly sought after addition, EE also attracts a lot of its customers through offering affordable broadband, TV, phone line and mobile data services, all of which are reputable amongst consumers.
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